One of ActiveForever’s customer service counselors recently received this email from an appreciative customer. We strive to provide truly outstanding customer service to every customer, and love hearing customer’s feedback:
Thank you, so much Mr. Biggs. You give customer service a new meaning. I have been off since January 25th of this year and I desperately needed to return to work. My foot is not healing and I could not return with out proper foot protection. I was desperately searching the web for a company that could provide a toe protector for my surgical boot. Thank God I found your company. I original ordered the real steal toe that was too heavy for my surgical shoe. You assisted me in the return of that one. Then on yesterday when I just happen to get you again after I had spoken with someone the day before. I had to thank God again because I knew you would help me. I was beginning to worry that the replacement would not make it here by next Monday so I could show my doctor. I also needed it by Tuesday so I could walk on the work room floor with my foot covered. It arrive today! I could not believe it. I know if it was not for your Excellent Customer Service Skills this would not have happened. This experience with a return and new order has been one of the best. Thank you again and again and again.
Thanks for writing, Calisa, and we’re glad to hear you will be able to get back to work soon.
ActiveForever.com has held an A+ rating from the Better Business Bureau for quite some time, but only recently did we learn what a rarity an A+ rating really is (it seems we are part of a small, elite group of businesses to earn such a distinction). Our incredible customers and employees are key to ActiveForever.com’s success, so we wanted to take a moment to say a genuine, heartfelt “thanks!” to all of you.